Terms of Service

Last updated: September 2026

Please read these Terms of Service (“Terms”) carefully before using the Xovio website or any services provided by Xovio (“we”, “our”, or “us”). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Xovio

Xovio provides an AI-powered voice receptionist platform for businesses in the United Kingdom. Our service handles customer calls, appointment booking, and general enquiries using conversational AI technology.

Xovio is operated by a company registered in England and Wales, headquartered at Wentloog Buildings, Wentloog Road, Caerdydd (Cardiff), CF3 1TH, United Kingdom.

2. Acceptance of Terms

By accessing or using the Xovio website or services, you confirm that:

• You are at least 18 years of age.
• You have the authority to enter into these Terms on behalf of yourself or your organisation.
• You agree to comply with these Terms and all applicable laws and regulations.

3. Use of the Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that is unlawful, harmful, or fraudulent.
• Attempt to gain unauthorised access to any part of our systems or infrastructure.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Use automated tools to scrape, crawl, or extract data from the website without our prior written consent.
• Interfere with the proper functioning of the website or the experience of other users.

4. Our Services

Xovio’s AI receptionist service is provided under a separate service agreement between Xovio and each client. The service includes:

• AI-powered voice handling of inbound customer calls.
• Appointment booking and customer enquiry management.
• Call transcription, logging, and reporting.

The specific scope, pricing, and terms of the AI receptionist service are detailed in the individual service agreement for each client. These Terms govern your use of our website and initial interactions; they do not constitute a service contract for the AI receptionist platform.

5. Intellectual Property

All content on the Xovio website, including but not limited to text, graphics, logos, software, and audio, is the property of Xovio or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

6. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without any warranties of any kind, express or implied. We do not warrant that:

• The website will be available at all times or free from errors.
• The AI service will produce perfect accuracy in all scenarios.
• Information on the website is always up to date or complete.

7. Limitation of Liability

To the fullest extent permitted by law, Xovio shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services, including but not limited to loss of revenue, data, or business opportunities.

Our total liability to you for any claims arising under these Terms shall not exceed the amount paid by you (if any) to Xovio in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

10. Termination

We reserve the right to restrict or terminate your access to our website at any time, without notice, if we believe you have violated these Terms or for any other reason at our sole discretion.

11. Changes to These Terms

We may revise these Terms from time to time. When we do, the “Last updated” date at the top of this page will be updated. Continued use of the website following any changes constitutes your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us:

Xovio
Wentloog Buildings, Wentloog Road
Caerdydd (Cardiff), CF3 1TH
United Kingdom
info@xovio.uk